This infographic provide an overview of the key elements of Caresmart - our Complaints and Customer Feedback solution, including insights into:

  • User access and the user interface for different roles
  • Templated but configurable process management
  • How we support improved customer service levels
  • Management of costs and control compensation
  • Identify root causes to prevent issue recurrence
  • Integration via APIs or batch files
  • Reduce operational costs and increase productivity